You can also record videos of people coming to your door for security reasons. Not to forget the motion detector, which helps you know if someone is at the door when you are out. Reliance on intelligent doorbells has become so prevalent that lack of access to your doorbell makes your life seem less convenient. Not to worry, this how-to and troubleshooting guide will help you be better versed at operating your Vivint doorbell. And be able to fix it if it has any minor issues.
How to install Vivint doorbell camera
Items needed;
Phillips screwdriverWire nutPliers (optional)
Installation steps;
How to remove Vivint doorbell camera from the wall
Fortunately, Vivint gadgets are designed to be easy to install and uninstall. You should aim to remove the camera without damaging it. All you need is a screwdriver, and you are good to go. The process should only take a few minutes. Steps: Note: The doorbell indicates the opening of the cover with the beeping sound. So do not worry if you hear the beeping alarm. It will only last a few minutes.
Vivint panel lost connection to the doorbell. How do I set it back up?
To reconnect your panel to your doorbell, follow the following steps;
Click on the Menu icon on the bottom right of the panel.Then click on Devices and key in the 4-digit code that appeared in Site Manager after unlocking the Installer Toolbox.Click on Add new device> Doorbell Camera option.Click on the orange Connect button at the bottom to connect the panel to the doorbell camera. Then wait for the panel to find the camera and connect.Then go to your Doorbell Camera and press the Doorbell camera button and hold it for at least three seconds. Hold it until you hear a tone.The camera will announce it’s connecting to your Vivint system. which will take a few minutes.Once the connection is successful, the camera will announce it is finalizing, then ready to view.Then name your camera on your panel.You can then proceed to view your live feed.
Vivint panel lost connection to Wi-Fi.
This can be a result of different issues. Here are the most likely culprits and how to resolve the problems;
The Wi-Fi router is not connected to power.
Check to see if your Wi-Fi router is connected to power or unplugged. Then plug it into a power outlet or switch to a different power outlet if the current one is faulty. Also, check to see if the circuit breaker is tripped and replace the fuse.
Router speed is lagging.
Your internet signal may be down, and you can boost it by simply restarting your router. This helps to reboot the router causing it to load fresh memory. This may, in turn, improve the Wi-Fi connectivity.
Panel connection is lost.
Check to see if the panel has disconnected from the router and reconnect it. Ensure you have input the correct Wi-Fi password, as this may be preventing your panel from connecting to the Wi-Fi router.
Wi-Fi signal and bandwidth are too low.
Check your internet connection to ensure it is sufficient to support your doorbell. Ensure there are no distractions between the router and the doorbell. Also, ensure that you get adequate bandwidth to connect your doorbell as well as outer internet-based gadgets. Note: if this does not work, reboot your panel to see if it is the reason for the lost connections. And if this fails, contact the Vivint support center for assistance.
How to connect Vivint panel to Wi-Fi
Follow these simple steps to connect your panel to Wi-Fi; Note: If the Wi-Fi network does not show up on the list, click Refresh list, then repeat step 3. If you cannot see it after refreshing, click on Join other network and manually enter your network name and password, then click OK. If this does not work, contact Vivint support center for help.
How to connect the panel to Wi-Fi via the Mobile App
Alternatively, you can connect your Panel to your Wi-Fi using the Vivint Mobile phone app.
Click on the Menu icon. Then tap on Device Settings.Then select the panel you want to connect to Wi-Fi.Tap on the Wi-Fi line and input the Wi-Fi password.Then connect your panel to Wi-Fi.Ensure you enter the correct Wi-Fi password and your router is turned on.
Note: If the Wi-Fi network does not show up on the list, click Refresh list, then repeat step 3. If you cannot see it after refreshing, click on Join other network and manually enter your network name and password, then click OK. If this does not work, contact Vivint support center for help.
How to reboot your Vivint panel
Tap on the Menu icon in the bottom right corner of the panel. Then click on Devices under Smart Home Settings and enter your PIN. then click on Displays>Reboot, then click Yes to confirm the reboot.
How to reset the Vivint Panel
Your panel screen may get frozen or blackout from time to time, making it impossible to view our live feed or set your doorbell. This could be due to a software glitch, Wi-Fi connection problem, heat damage, or weather damage. When this happens, a reset is necessary to resolve the issues. The easiest way to reset the panel is by pressing the factory reset button at the back of the panel. Press and hold the reset button for at least one minute, then release it. The panel will reset the system and activate the process again as usual.
How to do a hard reset
Alternatively, you can perform a hard reset which pretty much restores the panel to its original settings. The process takes 5-10 minutes and is easier than it seems. Here are steps to follow when resetting your Vivint panel; This reset process ensures that you have completely drained the panel of its memory, enabling it to load fresh code.
How to reboot your doorbell camera
Press and hold the doorbell camera button for 10-15 seconds. Keep pressing until the doorbell camera LED indicator blinks yellow twice. Then release the button and wait for the light to turn solid white. The reboot is complete when the light turns solid white.
How to change the battery on Vivint doorbell camera
Vivint batteries can last up to five years without needing replacement. Once they run low, you will get notified to replace them. To change the battery, follow the steps below;
Locate the door sensor and press the tab on the side to open the sensor.Then remove the old batteries and replace them with the new CR2032 batteries.Close the sensor cover and make sure that it snaps shut with no gaps.Safely dispose of the old batteries.
Why is my Vivint doorbell camera not recording?
Start by checking that the camera has been programmed to record when motion is triggered. To change the settings, Log into your Vivint Sky app and tap the camera icon in the bottom navigation bar. Then click on the Vivint Indoor Camera> Settings, and toggle on or off recordings for motion detection. Next, check to see if motion detection is enabled, then adjust the settings.
Go to your panel and click on the camera icon.Then tap your camera> settings and enter your PIN.Click on Detection settings and adjust the size and placement of the motion detection area.Go back to the camera settings menu to save your changes.
Note: Refer to your user manual for more clarification.
Vivint doorbell how to change Wi-Fi password
Log in to the configuration interface and go to the Basic Setup tab. Then enter the new router administration password twice to confirm it and click Save.
How to update the firmware on my Vivint doorbell camera
Your Vivint camera’s firmware will update automatically as long as the Smart Hub is connected to the internet.
Why isn’t my Vivint doorbell turning on
Check to see if the doorbell is powered or if it is running low on battery. Then turn on the power at the circuit breaker box. Replace the fuse if it is burnt. Hire a licensed electrician to fix any faulty wiring you may find. Inspect the doorbell and check to see if it is damaged. Contact Vivint help center if you need help. Check this too: Nest Camera How to & Troubleshooting Guide
Vivint doorbell camera offline problem
If your doorbell camera is offline, you can reconnect it using the following methods; If these methods do not work, contact Vivint support center.
Can I use the Vivint doorbell camera without service?
No. Vivint cameras cannot be used without service. You have to purchase the Smart Home Video Monitoring monthly subscription plan. Additionally, you can use up to four Vivint cameras on one subscription plan; but there is an extra cost for the third and fourth cameras. Refer to Vivint’s service and contract options for more details.
Vivint doorbell not ringing inside the house
Check to see if the power is faulty using a voltmeter to check for continuity. Then inspect your doorbell’s chime box to see if it is functioning and replace any damaged parts. Lastly, check if the speaker volume is too low, thus preventing the doorbell from producing any sound.
